Customer Service

Frequently Asked Questions

Shipping and Delivery

Orders may be placed anytime during the day, however in order for an order to ship on the same day, we must receive it by 12pm EST each business day. After 12pm EST, in-stock items will ship by following business day. Our business days are Monday-Friday, excluding national holidays. Back-orders will ship as they become available, at no additional cost.

Our standard shipping method is FedEx Ground for the United States and Canada (3-6 business days), and USPS International Air Mail for all other countries (2-3 weeks). We also offer FedEx Second Day Air and FedEx Next Day Air as rush methods within the U.S.

A signature will not be required for most residential deliveries. However, it is ultimately up to the discretion of the delivery driver.

FedEx requires a physical street address for delivery. If you select a PO Box as your shipping address, your shipping method will automatically revert to USPS First Class Mail. We do not offer rush methods for delivery to PO Boxes.

Privacy and Security

Carl Fischer Music is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns and Replacements

If you wish to return a product, please email sales@presser.com to obtain a Return Authorization code before returning the product(s). Please make sure the code is clearly written on the “ATTN” line of the address and be sure to include a copy of the invoice. Please mail all returns to:

Theodore Presser Company
ATTN: Returns (Write Your Returns Code here)
588 N Gulph Rd
King of Prussia, PA 19406

Returns may be made within 30 days of the original invoice date. Items purchased on promotion will be refunded the actual cost of the item paid. Items purchased on final sale cannot be returned. Shipping costs will be refunded only if your return is due to a product defect or if you received an item in error. All returned items must arrive in sellable condition.

A special note about software and recorded media—Due to manufacturer restrictions, software and recorded media (including videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap has not been opened.

Orders that have associated temporary photocopy permission letters for festivals and/or other competitions are non-returnable.

Credit card purchases will be refunded by credit card credit. Check purchases will be refunded by check. We will issue your refund soon after receiving your return at our warehouse.

Ordering

Should you have any difficulty placing your order online, please contact sales@presser.com.

Payment, Pricing and Promotions

We accept all major credit cards. We also accept school purchase orders. Purchase orders may be submitted by email to sales@presser.com or by fax to 610-592-1229. Please note that we do not offer any standard discounts to teachers or schools.

Viewing Orders

You may view the status of your order or your order history at any time by logging into your account on our website.

Updating Account Information

You may update your account information at any time on our website.

Contact Customer Service

If you have not found the answer to your question on this page, please feel free to contact us:

sales@carlfischer.com
sales@presser.com